An incoming telephone call is the principal method for initial and subsequent communication by a patient and most other persons to this practice. Our aim is to facilitate optimal communication opportunities with our patients. GP’s and employees are aware of alternative modes of communication used by patients with a disability or a language barrier.
Employees are mindful of confidentiality and respect the patients right to privacy. Patient names are not openly stated over the telephone within earshot of other patients or visitors.
Employees should try to obtain adequate information from the patient to assess whether the call in an emergency before placing the call on hold. Employees have been trained initially, and on an ongoing basis, to recognize urgent medical matters and the procedures for obtaining urgent medical attention.
Any communication regarding patients over the phone or in person should be put in an email.
Patient Health Information Policy
This practice is committed to protecting the privacy and security of our patient’s personal health information.
This policy is to assist employees to understand and comply with the legislative obligations under the Health Records and Information Privacy (HRIP) Act 2002 and the Privacy and Personal Information Protection (PPIP) Act 1988.